Refund policy

Return & Refund Policy – Roohaura Jewellery
Thank you for shopping with Roohaura Jewellery. We take great care in checking and packing every item before dispatch.

Change of Mind
-We do not accept returns, exchanges or refunds for change of mind. Please carefully review product descriptions, colours, sizes and other details before placing your order.

Damaged, Faulty or Incorrect Items
-If your item arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible after receiving your order. Please provide your order number and clear photos of the item so we can review the issue.
Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair or refund.

Return Conditions-
If a return is approved, the item must be returned in its original condition and packaging, with all tags or accessories included. Items that have been worn, used, altered or damaged after delivery may not be accepted unless your rights under Australian Consumer Law apply.

Return Shipping
- For approved returns involving a faulty, damaged or incorrect item, we will provide instructions regarding return shipping.

Refunds
-Once an approved return is received and inspected, any applicable refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law
-Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.